CAREERS

Job Description

To provide fast and useful technical assistance on computer systems. answer queries on basic technical issues and offer advice to solve them.

Role and Responsibilities

Job description for the IT technical support

Responsibilities

·         Serve as the first point of contact for customers seeking technical assistance over the phone or email.

·         Installing and configuring operating systems, programs, and hardware

·         Perform remote troubleshooting through diagnostic techniques and pertinent questions.

·         Determine the best solution based on the issue and details provided by customers.

·         Walk the customer through the problem-solving process.

·         Direct unresolved issues to the next level of support personnel

·         Provide accurate information on IT products or services.

·         Record events and problems and their resolution in logs

·         Follow-up and update customer status and information

·         Troubleshooting technical issues      

·         Diagnosing and repairing faults      

·         Resolving end point issues        

·         Installing and configuring client-side hardware & software      

·         Communicate with the users effectively to get the root of the problem and resolve it      

·         Providing timely and accurate customer feedback      

·         Following up after resolving the problems      

·         Replacing or repairing the necessary parts        

·         Supporting the roll-out of new applications      

·         Managing multiple cases at one time

·         Pass on any feedback or suggestions by customers to the appropriate internal team.

·         Identify and suggest possible improvements on procedures.

·         Support and improve VDI performance.

·         Support all A/V devices.

·         Support printing system and troubleshoot the printers.

·         Follow up and work on the inventory system in the university.

·         Follow up on the tasks assigned to him and submit a daily report of his achievements to the supervisor.

·         Maintain and evolve Mac management – Jamf (cloud).

·         Expert in MacOS, iOS and Apple technologies is a must.

Requirements

·         Proven experience as IT technical support or other customer support role 3-5 years experiences.

·         BSc/BA in IT, Computer Science, or relevant field

·         Good understanding of computer systems, mobile devices, and other tech products.

·         Ability to diagnose and resolve basic technical issues.

·         Proficiency in English

·         Ability to handle the documentation.

·         Excellent communication skills

·         Customer-oriented and cool-tempered

·         BSc/BA in IT, Computer Science, or relevant field

·         Knowledge of MDM technologies, Microsoft 365 and Azure Conditional Access.

·         Experience with software packaging deployment.

·         Strong communication skills.

·         knowledge of MacOS, iOS and Windows management and deployment.

·         knowledge of scripting (AppleScript, Shell, Bash, PowerShell) for automation.

·         Jamf Pro – systems, design, implementation, and management.

·         Ability to work under pressure and meet deadlines.

·         Advanced troubleshooting and multi-tasking skills.

Job Description

Chief Accountant is Responsible for providing financial and administrative support in order to ensure effective, efficient and accurate financial and administrative operations.

Including processing and monitoring payments and expenditures, ensuring that UOFCANADA policies are adhered, highlighting variations to plan, and liaising with finance shared services.

Role and Responsibilities

Job description for the IT technical support

Responsibilities

• Ensuring the integrity, accuracy, and timelines of all financial records, ensuring all income and liabilities are accurately recorded, reconciled, and reviewed.
• Delivery of the monthly close process, analyzing transactions and preparing required journals.
• Perform month end closing activities such as account reconciliation, revenue recognition, expenses recording, etc.
• Driving continuous improvement within your own areas of responsibility. 
• Being fully aware of and actively complying with UOFCANADA policies and procedures relevant to your own responsibilities and to corporate policies and procedures.
• Performing any other reasonable duties as directed by line management.
• Work with the internal & external auditors to provide the relevant documents ensuring that all queries are accurately advised.
• Carry out own internal audits to ensure safeguarding of relevant policies & processes, providing full written statement and appropriate business actions where necessary.
• Support role to the manager and necessary reports to support the finance function and relevant business information including preliminary workings for the capital requirements for New store expansions. 
• Working with IT, Admission , registration and all concerned parties to ensure business continuity.
• Ensure the accuracy of the trial balance to reflect the real picture of the company financial And prepare monthly Balance Sheet analysis.
• At the same time ensuring adequate controls have to be built in into the daily processes to have complete control in the custodial function of the finance function.

Requirements     

• 5-10 years’ experience in a similar
• Certified holder of any of ACC, CMA, CPA, CIA is
• Details
• Good communication skills
• Problem solving