CAREERS

Universities of Canada in Egypt is a Canadian campus hosting top Canadian universities with futuristic programs. It promotes all-around active and diverse student life. It is the first International Branch Campus in the New Administrative Capital. All programs hosted mirror a blend of international experiences, academics, and cultures. Universities of Canada in Egypt encourage an entrepreneurial and innovative mindset through experiential learning, state-of-the-art facilities, and cutting-edge technology.

“Universities of Canada in Egypt (UofCanada) invites applicants to the position of Senior Brand Manager for the following full-time position.”

Job Description:

• Analyze brand positioning and consumer insights.

• Shape and communicate our vision and mission

• Translate brand elements into plans and go-to-market strategies
• Monitor market trends, research consumer markets and competitors’ activities
• Oversee new and ongoing marketing and advertising activities
• Align the Organization around the brand’s direction, choices, and tactics
• Stay current on market trends and competitive activity
• Establish and maintain brand budgets
• Define and manage the brand communication strategy using a variety of media
• Own the development and messaging of the brand narrative
• Create, execute, and manage marketing programs and campaigns
• searching consumer markets, monitoring market trends and identifying potential areas in which to invest based on consumer needs and spending habits
• Overseeing the production of TV adverts, newspaper and magazine advertisements, direct mail packs, email campaigns, websites, exhibition stands, and road shows and liaising with art designers, copywriters, media buyers and printers.
• Checking marketing copy.
• Supervising the sign-off marketing literature and campaigns, liaising with legal and compliance personnel, and ensuring the designs and messages meet the Organization’s brand and regulatory guidelines
• Coordinating the launch program with external customers as well as employees.

Job Requirements

• 5-7 years of hands-on experience.
•  Have knowledge of a wide range of marketing techniques and concepts
• Experience in all aspects of developing and managing marketing strategies
• Excellent command of the English language
• Excellent interpersonal, communication, Time Management, and presentation skills.
• Excellent teamwork and organizational skills
• Analytical thinking Creativity.
• Compassionate, positive, and professional attitude
• High level of responsibility and commitment.
• Ability to take and implement initiatives contributing to work development

Reporting directly to the Director of Student Affairs, the Team Lead provides leadership and managerial oversight to the admissions team to provide time, accurate information, and service to applicants and families through appropriate advising and management of applications. This includes advising and assisting applicants with the admission process, evaluating credentials, and making admission decisions for both international and domestic applicants.

Role and Responsibilities

• Serve as a member of the Student Affairs team, participating in discussions, decisions, problem-solving, and policy making.
• Provide leadership and administrative support by coordinating, implementing, and evaluating the admission services functions.
• Provide training to new staff and ongoing professional development when new processes, policies, procedures, and system upgrades are introduced.
• Develops the communication plan for admission of students in collaboration with the Registrar.
• Assessing and evaluating credentials, liaising with program faculty, and making recommendations on admission eligibility.
• Preparing statistical reports and analysis.
• Ensures compliance with institutional policies and collaborates on procedures in support of those policies pertaining to the admission of students in the undergraduate, graduate, foundation, and professional certification programs.
• Provide guidance and follow-up with the Admission team for any student inquiries through direct meetings, live, chat, phone calls, and emails in a professional manner.
• Maintain a database of student information, telephone logs, and student feedback in order to generate student reports for management whenever required.

Required Qualifications:

• Undergraduate degree with a minimum of 7 years experience working in higher education, with increasing responsibility, preferably within admissions.
• Ability to work in a fast-paced office environment providing excellent customer service.
• Knowledge of admission policies and procedures.
• Experience in leading, inspiring, supervising, and evaluating team members in an effort to meet institution and department goals and objectives with minimal supervision.

• Strong interpersonal skills and confidence in dealing with parents and students with patience and diplomacy.

UofCanada HR Department is looking for an HR Specialist for completing a variety of tasks to support the daily operations of the HR department, in addition, to assisting in all HR functions as personnel, training, and development, performance appraisals, recruiting & onboarding process.  HR Generalist's roles also include updating and applying all HR policies and UofCanada guidelines and making sure they adhere to standards and laws initiated by authorities.

Job Requirements

Who are we looking for?

For this role, the HR Department is looking for:

• Great multitaskers HR Specialists who can adapt to a constantly changing environment, since they regularly face unexpected challenges every day.
• Hardworking and engaged team members who have the capacity to cope and learn from their team leaders.
• Calibers with Excellent organizational skills and attention to detail, understanding of human resource principles, practices, and procedures.

Qualifications

• Bachelor of Business Administration or any other management/business degree. A major in HR will be an asset.
• From 2-4 years of work experience in Human Resources
• Teamwork attitude and fast learner.
• Excellent communication and interpersonal skills
• Capable to handle employees’ requirements from different backgrounds.
• Pro-active, Dynamic, & Flexible
• Excellent Fluency in the English Language spoken and written.
• Computer proficiency (Word, Excel, Power-point) in addition to HRIS.

Key roles and responsibilities:

• Perform administrative duties, such as maintaining employee databases and sorting emails for the HR department.
• Maintaining physical and digital files for employees and their documents
• Maintain proper records of employee attendance and leaves.
• Follow up on disciplinary and ensure that staff doesn’t violate rules and regulations.
• Assists team leaders in the recruitment plan, and interviewing process.
• Submit online job postings, shortlist candidates and schedule job interviews.
• Coordinate orientation and training sessions for new employees
• Ensure smooth communication with employees and timely resolution to their queries.
• Creating employee engagement plans, and initiating staff activities
• Assists in the performance appraisals process.
• Assists in updating HR policies, updating job descriptions and HR manuals.

The infrastructure manager is responsible for managing the infrastructure function on UofCanada Campus, leading the development of infrastructure strategy and architecture standards and procedures for the organization.
Together with the Network and security team, systems admin engineer, technical support team, and third-party service providers he will provide reliable highly available services, servers, and network infrastructure service to users and will provide reports, budget, and vision to the Director of Information Technology.

Role and Responsibilities:
• Responsible for managing overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction
• Provide leadership in planning and managing computer operations and production support, systems and database administration, and network operations
• Ensure system performance and SLAs are met
• Managing IT services that include but are not limited to: ( Network active and passive, WIFI, servers, Firewall and infrastructure security, surveillance system, Storage, Internet, data center, Cloud service include hosting, online backup, O365, etc…,
• Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
• Implement IT continuous improvement programs
• Lead IT asset management team to ensure assets full lifetime cycle value is achieved
• Manage strategic relationships with key IT product and service providers
• Provide in-depth technical expertise for both tactical and operational initiatives
• A provision in close cooperation with third-party service provider an IT infrastructure that is suitable for the group to access and use their business applications
• Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects.
• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.
• Analyze and predict trends and develop long-range plans designed to maintain cost-effectiveness.
• Participate in IT strategy planning activities.
• Responsible for designing and troubleshooting the network of IT services to meet the functional objectives of the business.
• Develop the reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness.
• Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks.
• Work closely with project team members line managers for time allocation and prioritization.
• Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs.
• Participate in the budget process.

Qualifications, Skills, and Education Requirements:

• At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
• Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
• Strong management and people development skills
• Understanding of ITIL practices
• Ability to think logically and demonstrate strong analytical and problem-solving skills
• Ability to manage internal and external projects from inception to completion
• Expertise in setting and managing customer expectations
• Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management
• Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence
• Experience implementing packages and working with vendors
• Excellent oral and written English and same for communication skills

Please apply on this email:

career@uofcanada.edu.eg

Job Title:  Administrative Assistant

Direct Reports: Director of Student Affairs

Department: Student Affairs

Position Description:

Reporting to the Director of Student Affairs, the Administrative Assistant will be responsible for performing a wide range of key functions in support of operational and administrative requirements of Student Affairs. The incumbent will provide a high level of administrative support to the Director, Registrar, and area managers, requiring exceptional decision-making skills, organization, setting priorities and agility to respond to changes in tasks.

Main Roles and Responsibilities:

• Acts as the initial point of contact for students, staff, and visitors to Student Affairs responding to inquiries and guiding them to the right services/person based on their needs.
• Schedule meetings and record meeting minutes at the request of the Director/Registrar or area managers as agreed upon by the Director.
• Arrange meeting rooms (inclusive of technological requirements).
• Perform clerical duties such as filing, answering phone calls, responding to emails, etc.
• Create, prepare, and deliver reports to various sections
• Maintain an adequate inventory of office supplies.
• Manage requests for repairs and/or maintenance.
• Assist in the planning, logistics, and execution of events as needed.
• All other duties as assigned by the Director of Student Affairs.

Required Qualifications:

Skills Required:

• Strong organization, time management, and problem-solving skills.
• Ability to exercise sound judgement and respond to sensitive and confidential matters.
• Effective interpersonal, verbal, and written communication skills to deal with a diverse community.
• Be customer-service oriented with the ability to communicate tactfully, respond calmly and with diplomacy, and maintain patience with repeated requests.
• Ability to research and assess new information, adapt to changing technology and procedures.
• Oral communication skills to present detailed information concisely and clearly to a diverse audience.
• Excellent organizational skills, ability to set priorities and attention to detail.
• Ability to work with little supervision and work as a team.
• Initiative working under pressure and time constraints.
• Proficient in the use of Microsoft Office Suite.
• Excellent writing and speaking skills.

Qualifications:

• Post-secondary education in a relevant field or equivalent education and experience.
• Related experience providing administrative and customer service.
• Knowledge of university systems and experience working in an academic environment will be an asset.

Job Title:  Student Recruitment Coordinator

Direct Reports: Team Leader

Department: Student Affairs

Responsible for:

Position Description:

The successful candidate will contribute to and implement the recruitment strategy and activities of the Universities of Canada. They will facilitate in the development and nurture of institutional relationship, cultivate student leads, and represent our universities in the market.

Main Roles and Responsibilities:

• Coordinate recruitment efforts and serves as primary point of contact for an assigned territory and internal coordination of university participation in outreach activities.
• Organize high school visits, presentations to groups and individual students, and the promotion of our universities at education fairs, etc.
• Build strong relationships with school counselors and administrators to promote our programs.
• Ability to
• Building strong relations with school counselors, students, parents, and any interested parties.
• Promotes and represents the university at fairs, networking events, promotional opportunities, and marketing campaigns.
• Coordinates different recruitment efforts and arranges visits and tours for prospective students and parents.
• Prepares reports and proposals and responds to inquiries from students and interested parties.
• Provides career and academic advising to potential students
• assists students in completion of applications
• Participates in the development of student recruitment and retention plans, strategies, and written materials.
• Creates a database of prospective and current students and/or potential degree candidates in the state.
• Performs miscellaneous job-related duties as assigned.
• Assist the activities of other recruiters as assigned

Required Qualifications:

Skills Required:

• Effective interpersonal skills and public relations skills, dealing effectively with people, tact, diplomacy, and persuasive in facilitating relationships and building rapport.
• Oral communication skills to present detailed information concisely and clearly to a diverse audience.
• Public speaking and presentation skills that exudes confidence, is engaging, and persuasive.
• Analyzing and interpreting information such as statistics, student records, recruitment activities, and other relevant data.
• Excellent organizational skills, ability to set priorities, attention to detail, and work independently and as a team.
• Exercise good judgment and maintain confidentiality of information.
• Initiative working under pressure and time constraints.
• Contribute positively to the recruitment team providing new insights and ideas in increasing overall student admission.
• Strong customer service focus when interacting with students, parents, and community members
• Lifting and bending for transporting recruitment materials to and from events.
• Possess a positive, outgoing demeanor.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.
• Skill in the configuration and use of computerized database programs.
• Excellent writing and speaking skills.

Qualifications:

• Bachelor’s Degree in marketing, communications, or related field.
• Related experience (ex. public relations, customer service, marketing, student advising, event coordination, etc.)

Direct Reports: Director of Student Affairs

Department: Student Affairs Department

Position Description:

This position provides coordination and support to the International Office within Student Affairs. As Coordinator, you will be responsible for the promotion and coordination of international programs, manage agreements, travel preparation, and advising to both outbound and visiting students.

Main Roles and Responsibilities:

 Outreach, Mobilization, and Communication

• Advise students on study abroad, exchange, and international experiential opportunities.
• Organize orientation activities and events for incoming students as well as the pre-departure preparation and re-entry of UofCanada students.
• Promote international program opportunities and execute approved strategies.
• Collaborate and maintain program specific print, website, and social media posts.
• Communicate, advise, and support incoming and outgoing students while abroad.
• Travel as a chaperone on programs when required and as determined by the Director of Student Affairs.
• Assist the Director of Student Affairs in counselling parents and sponsors regarding their involvement in programs.
• Respond to program inquires by students, parents, faculty, and staff.
• Interact with campus offices to ensure smooth and accurate flow of information.
• Assist student in attaining foreign documents and credentials.

Project Coordination

• Manage applications and assist when required with the screening and selection of program participants.
• Assist in projects as needed at the request of the Director of Student Affairs.
• Liaise with stakeholders to ensure compliance with requirements.
• Coordinate the logistical details of program participants as assigned.

Administration and Operations

• Maintain necessary records and ensure compliance with procedures and policies.
• Supervise student assistants, when applicable.
• Generate reports and conduct country specific research.
• Assist in the development of policies and procedures to support international programs.

Required Qualifications:

• A university Bachelor’s Degree in a related field.
• One to three years’ experience in International Education.
• International education experience will be considered an asset.
• Proven ability to work productively with a variety of stakeholders.
• Proficient computer skills.
• Effective interpersonal and influencing skills; including the ability to build relationships, network, and communicate effectively across cultures.
• Excellent presentation skills.
• Strong oral and written communication skills with a clear, concise, and persuasive writing style.
• Ability to multitask, adapt, problem solve, work under pressure, meet tight deadlines and have an attention to accuracy and detail.
• Fluency in oral and written English
• Ability to speak additional languages is considered an asset.

Position Description:

Under the direction of the Team Lead, the Admissions Coordinator provides service-oriented support for prospective students, applicants, and parents in the admission process. The Admissions Coordinator processes applications for admission, assist in conducting admission assessments, test scores and validate admission documents according to established University policies and procedures.

Main Roles and Responsibilities:

• Respond to inquiries in-person, in writing, or over the phone regarding programs and services for those who have submitted an application.
• Process applications for admission to Universities of Canada universities in accordance with approved policies and established internal procedures.
• Assess a student’s qualifications and validate documents for making admission decisions.
• Compose and generate various forms of communication, including email and letter, under the direction of the Admissions Team Lead.
• Expertise in using the Admission PowerCampus modules and University’s related systems.
• Web support for online admission inquiries.
• Gather, enter, and update data to maintain admissions records and databases, and establish and maintain files and records.
• Provide administrative support for the Team Lead and Registrar in relation to student admissions.
• Follow up with applicants who have incomplete applications, have not accepted their admission offer, as well as those who were accepted with conditions and need to update their records.
• Respond to student inquiries with accurate and complete information, receive all requests and applications from prospective students.
• Review transcripts and supporting documentation to determine admission eligibility.
• Aid and urge applicants to complete the admission process.
• Coordinate Placement Exams with the IT department, finance and academics and report the outcomes to students.
• Collect original documents on return and deliver it on exit.
• Implementing the Admission Office operations effectively to ensure a smooth ongoing workflow and that the university is well presented.
• Provide Admission support during Open House events as requested.
• Entering and updating information in HubSpot.
• Coordinate with the Client Relations Office for follow up on applicants, as requested.
• Calculate the scholarship and awards for qualified students then coordinate with Finance department to post it to students' accounts.
• Provide students, Faculty and staff with exceptional service by addressing all queries in a timely manner.
• Preparing reports as required.
• Additional related duties as assigned.

Required Qualifications:

• 1-2 years’ experience working in an admission and/or registration office within higher education.
• Demonstrated knowledge and skill in the use of Microsoft Office and databases, with a preference for PowerCampus and HubSpot.
• In-depth knowledge in the evaluation of transcripts/documents required for admission.
• Skill and experience in the application of academic policies, processes, and procedures specific to admission requirements.
• Ability to organize multiple tasks and meet deadlines while maintaining accuracy and attention to detail.
• Exercise analytical skills, critical assessment, and problem solving.
• Ability to communicate effectively both verbally and in writing.
• Ability to coordinate and manage complex activities.
• Maintain the privacy and confidentiality of records.
• Customer service oriented.
• Ability to work independently and as a team member in the Office.
• Possess well developed interpersonal skills using tact and diplomacy working with a diverse community.

Can adapt quickly to new technology, the subsequent upgrades to technology.

Universities of Canada in Egypt (UofCanada) is a new premier institution of higher learning situated in the heart of the New Egyptian Administrative Capital outside Cairo. UofCanada was created via recent Presidential and Parliamentary decrees and acts as the branch campus for Canadian Universities.

The Creative School Fashion Technician operates, maintains and ensures the security and functionality of equipment and facilities relating to the pattern cutting, design and sewing labs as well as the fashion cage.

He/She provides technical support to students and faculty by demonstrating and advising on the safe use of the facilities and equipment. He/She assists with special event activities and projects and with the organization and facilitation of Fashion events for the Creative School

Primary Duties and Responsibilities:

The duties below may be assigned as needed, additional responsibilities and back-up support of a comparable nature may be required

• Provides technical guidance, assistance and support to students and faculty
• Provides daily technical support and advice to faculty, staff and students in the use of equipment and software in the computer labs and drawing/design studio labs; addresses any hardware, software, printing and imaging concerns.
• Provides audio-visual support & recording for classroom teachings and demonstrations.
• Troubleshoots equipment problems as required; liaises with Operations Director to ensure equipment and facilities are in good working order.
• Provides training and acts as the primary operator and support for pattern cutting and sewing lab equipment for Fashion students.
• Coordinates special events, including classroom presentations and panels.
• Coordinates and contacts models for illustration classes.
• Monitors and maintains the department’s specialized equipment and labs
• Maintains laboratory equipment and facilities to ensure the teaching labs and related equipment are operating safely and efficiently.
• Performs troubleshooting, preventative maintenance, repairs, and inspections of equipment, and initiates repair by external sources as required. Ensures proper disposal of waste and discarded materials.
• Coordinate with Media production facilities on needs for shooting spaces and photography equipment
• Advises on equipment and supplies purchases for fashion program keeping in mind the School’s guiding principles (decolonization, inclusion, sustainability).
• Inspects the building and identifies and reports safety, security and operational violations; maintains a complete record of problems, conflicts and incidents; communicates with Security regarding matters of access enforcement and physical plan difficulties.
• Develops and updates user guides, instructional manuals and/or handouts for equipment and procedures.
• Participates in the technical planning of equipment and facilities
• Provides a quarterly report on the status quo for equipment and supply needs and functionality and upgrading/replacement needs.
• Assist in the planning of layouts and future needs of equipment.
• Determines inventory levels for fashion program
• Performs administrative and other related duties
• Provides technical assistance and organizational support with special events (e.g. 4th year jury presentations) competitions (e.g. Apparel) and other activities at the school and off-site.
• Provides access and addresses operational requirements with any internal shared facilities within FCAD facilities.
• Liaise with suppliers and vendors for operational supplies to provide and determine the most appropriate quote for operational supplies for students in a timely manner.

Job specifications:

• Completion of a post-secondary diploma program in the related field.
• A minimum of three (3) years’ experience using computing systems applicable to the Fashion industry.

Skills:

• Knowledge of a wide variety of computer systems, hardware and software pertaining to the Fashion program.
• Knowledge of wide variety of design equipment and industrial design equipment
• Knowledge of materials, construction, complete garment design process (from conception to execution)
• Knowledge of digital textile printing and textile and fashion applications for laser etching/cutting.
• Knowledge of the complete digital fabrication lifecycle and integration of CAD Gerber systems and body scanning, 3D digitization, plotting, 3D filament and resin based printing and Web PDM technologies.

How to Apply

Formal applicants for the available positions should send a combined resume, cover letter to Academic.CareerFCAD@uofcanada.edu.eg with the Subject Line: “Applicant: Fashion Lecturer at Ryerson Cairo”. We thank all applicants for their interest, only those under consideration will be contacted for a formal interview.    

Ryerson University and the Universities of Canada in Egypt are strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and its scholarship.  All qualified candidates are encouraged to apply but applications from Canadians will be given priority.

Experience in programming is required for this role (we use Python a lot), also solid work experience with Security aspects such as Authentication, Authorization, and SSO is required too. Experience working in a SaaS/Product company and a background in running reliable operations is also a huge plus.

Role and Responsibilities

• Design, implement, and maintain VPN tunnels
• Very Highly Skilled with hands-on experience for different Vendor Firewalls experience 
• Administrate and manage the network infrastructure 
• Configure and manage Cisco- IOS firewall configuration, tuning, and in-depth troubleshooting Using CLI and GUI, Advanced Cisco network configuration, and troubleshooting skills for network security. 
• Very good knowledge of network different protocols
• Establish and build different connectivity setups between the Main office and DC as well as DR site
• use different techniques/protocol/s, to establish different network setups based on customers' different types of networks (Leased line, VPN, back-to-back,…..etc.), our public internet access.
•  Security Specialist with the ability to establish different techniques to deal with Security threats & establishes the appropriate policies and devices to secure a network. 
• Qualified to protect and monitor a network with host & network-based IPS
• Responsible to establish the high availability connections with different independent setups.
• Good knowledge and understanding of the information security roles and responsibilities

Requirements:

• 6+ years in network and security setup and configuration including deep troubleshooting.
• Bachelor's degree or higher in IT, Computer Science, Engineering
• Deep Technical experience and must be hands-on in:
• Firewall (different Vendor, appliance – virtual).
• Experience in installing different types of LANs including fiber technologies.
• Must have Hands-on VPN and encryption.
• Experience in Network Address Translation and Access Control Lists
• Experience in WiFi setup (indoors, outdoors access points, and access controls)
• Experience in Network Admission Control setup and troubleshooting
• Very good experiences and hands-on Networking (switches, routing, firewalls, and SAN Switching).
• Strong experiences in high availability solutions (Active – Active / Active-Passive)
• Analyzing and resolving single points of failure.
• Deep investigation and log analysis across Security and network different Appliances.
• Design network setup based on segregation and isolation
• Support customer/vendor to establish network setup.
• Very Good Knowledge of different routing protocol/s scripting and automation
• Very good Knowledge of Monitoring/Alerting/Logging Services
• Understanding of Auth/Directory services
• Customer interface
• CCNP, CCDP
• Palo Alto Security Firewall
• Cisco ASA Security Firewall
• IPS/IDS
• Strong troubleshooting and analytical skills
• Very good command of the English language

OVERALL PURPOSE OF THE JOB:

The Senior System Administrator's overall function is to manage system infrastructure, maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS), design and implementation of new solutions, secure network systems, provide technical support, and perform all security/compliance functions

Main responsibilities:

The responsibilities for this position include, but are not limited to, the following:

• Manage system infrastructure including but not limited to AD, GPO, DNS, WDS, Office 356, Azure, VMWare vSphere, and Horizon VDI, testing server’s equipment, Backup, Linux, Antivirus, WSUS, and SAN storage.
• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments, providing technical oversight and consultation services.
• Manage VMware vSphere features (Fault-Tolerance, High-Availability, DRS, VMotion)
• Design and implementation of new solutions and improve the resilience of the current environment.
• Securing network systems by establishing and enforcing policies.
• Helping Students, academics, and staff with technical issues.
• Perform hardware and software technology refreshes, ensuring milestone compliance while coordinating with MPs to minimize disruptions.
• Work with and manage Incident Management tickets within the help desk ticketing system.
• Provide technical support for both hardware and software issues that may arise.
• Monitor the system daily and respond quickly to any security breaches or usability concerns.
• Back up systems and verify that backups have been completed.
• Regularly upgrade systems as needed.
• Assist in integrating new applications and technologies into the current system.
• Configure internal systems.
• Diagnose and troubleshoot technical issues.
• Utilize Windows scripting (PowerShell, Java script, Personal Home Page, etc.) to optimize and automate system administration tasks.
• Provide technical support for disaster recovery efforts (actual or simulated).
• Perform back-up/recovery functions for Windows server environments.
• for Windows server environments to monitor and mitigate vulnerabilities and ensure compliance within specified timelines.
• Install servers, devices, and firewalls.
• Train new system users and set up their accounts.
• Monitor the performance of servers, software, and hardware and Implement a Centralized Monitoring System to monitor End-users machine performance and solve issues before users announce.
• Ensure the smooth deployment of new applications.
• Update technical documentation.
• Design, propose, and build innovative solutions to business problems.
• Build service delivery mechanisms, including configuration management, containers, and continuous integration (CI) and continuous delivery (CD) automation.
• Provide assistance to application teams and provide technical guidance on open-source cloud software solutions.
• Troubleshoot and resolve problems across technology and organizational boundaries.
• Collaborate with peer groups across the university to ensure consistent standards-based implementations and practices and support them to work remotely.
• Adhere to the IT and organization policies and make sure the policies are deployed in users’ machines.
• Other duties as may be required.

Requirements

• +5 years of experience in the system administration field.
• Bachelor’s degree in computer engineering or Computer science.
• Resourcefulness and problem-solving attitude.
• Excellent communication skills.
• Working Under Pressure and performing efficiently.
• Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) is a plus.
• Logical thinker, ability to logically problem-solve, proactive in resolving problems and troubleshooting.
• Excellent analytical abilities, and project and time management skills, with the ability to work on multiple projects simultaneously.
• Excellent verbal and written communication skills
• Familiarity with various operating systems and platforms.

To provide fast and useful technical assistance on computer systems. answer queries on basic technical issues and offers advice to solve them.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Installing and configuring operating systems, programs, and hardware
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Troubleshooting technical issues      
• Diagnosing and repairing faults      
• Resolving endpoint issues        
• Installing and configuring client-side hardware & software      
• Communicate with the users effectively to get the root of the problem and resolve it      
• Providing timely and accurate customer feedback      
• Following up after resolving the problems      
• Replacing or repairing the necessary parts        
• Supporting the roll-out of new applications      
• Managing multiple cases at one time
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements to procedures.
• Support and improve VDI performance.
• Support all A/V devices.
• Support printing system and troubleshoot the printers.
• Follow up and work on the inventory system in the university.
• Follow up on the tasks assigned to him and submit a daily report of his achievements to the supervisor.
• Maintain and evolve Mac management – Jamf (cloud).
• Expert in macOS, iOS, and Apple technologies is a must.

Requirements

• Proven experience in IT technical support and other customer support roles 3-5 years experience.
• BSc/BA in IT, Computer Science, or relevant field
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English
• Ability to handle the documentation.
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science, or relevant field
• Knowledge of MDM technologies, Microsoft 365, and Azure Conditional Access.
• Experience with software packaging deployment.
• Strong communication skills.
• knowledge of macOS, iOS, and Windows management and deployment.
• knowledge of scripting (AppleScript, Shell, Bash, PowerShell) for automation.
• Jamf Pro – systems, design, implementation, and management.
• Ability to work under pressure and meet deadlines.
• Advanced troubleshooting and multi-tasking skills.

Role and Responsibilities

• To work with the International Student Recruitment Assistant Manager to develop plans and strategies for international student recruitment in the assigned regions.
• To lead on the delivery of these plans, including, organizing, and participating in recruitment events (this will involve travelling and working outside of regular work hours).
• To develop an extensive knowledge of the assigned markets, to seek out market intelligence, and investigate application and conversion rates to support faculties and departments with their student recruitment strategies.
• To design and deliver presentations to a variety of audiences
• To monitor activities and to record feedback.
• Establishing and supervising on-ground and media presence in the regional markets
• Establishing and following-up with partnerships domestically & regionally towards international presence and student recruitment
• Set & execute quarterly & yearly plans for international & regional representation, marketing & student recruitment
• Achieve monthly & yearly goals, objectives, and targets
• Conduct brainstorming sessions to capitalize on different ideas for international recruitment.
• Conduct market research on all potential markets.
• Establish schools’ relationship management.
• Develop and execute all travel plans; budget, entire plan and all the follow up with leads generated.
• Develop all marketing materials for different markets (email marketing, digital flyers, virtual sessions, etc.)
• Travel to different countries regionally and internationally to manage on-ground presence and support on-ground teams
• Responsible for entire trip planning: budgeting, visas, hotel bookings etc.
• Build international recruitment strategies
• Coordinate with all departments when it comes to international recruitment (marketing, finance, admissions)
• Responsible for writing copy for all marketing materials for international markets (flyers, roll ups, briefs for social media campaigns)
• Hosting virtual sessions with international students, counselors, and agents.
• Following up on students leads from the international market until they are admitted being handed over to the international programs officer.
• Other assigned tasks

Qualifications, Skills, and Education Requirements

• A minimum of a bachelor’s degree from an accredited institution
• 3-5 years administrative experience or an equivalent combination of education and experience.
• Familiar with a customer-focused environment.
• Related experience (ex. Student Recruitment, public relations, customer service, marketing, student advising, event coordination, etc.)
• Highly computer literate.
• Fluency in Arabic and English written and verbal.
• Attention to details
• Flexible
• Excellent communication and negotiation skills
• Effective organizational and management skills
• Self-motivation
• Adaptability
• Team Player
• Ability to multi-task.

DMZ Cairo is a startup incubator that gives high-potential tech entrepreneurs access to workspace, programming, mentorship, and the North American startup ecosystem. DMZ Cairo’s program is sector-agnostic and helps tech startups in various stages of growth accelerate their success. Founders can access one-on-one guidance from Program Leads and mentors, peer-to-peer sessions, expert-led workshops, networking opportunities, and more. DMZ Cairo is operated by the Universities of Canada in Egypt, located in the New Administrative Capital of Egypt

Responsibilities

• Identify and develop new opportunities and partnerships for the DMZ Cairo program and startups.
• Scout for startups, mentors, and trainers for DMZ Cairo
• Follow up on the communication with the startups to ensure the timely submission of their operational plans, progress, and financial reports.
• Support the coordination of workshops, one on one mentoring sessions, and program leads meetings
• Ensure that DMZ Cairo archives and documentation are on track
• Support the technical and financial documentation of DMZ Cairo activities in line with ASRT – DMZ guidelines
• Handle events' logistical and operational arrangements in line with the applicable guidelines

Qualifications

• 2-3 years of experience working in a startup or a startup support organization
• Excellent report writing skills and ability to process and transform different information into reader-friendly formats
• Highly organized and can meet deadlines and run operations effectively and efficiently
• Excellent networking and communication skills
• Able to shape your own workday
• Self-starter and team player
• Passionate about smart technologies, comfortable using online productivity tools

Formal applicants for the available positions should send a cover letter, including a CV, to the following address and write in the subject of the email DMZ-Coordinator: Academic.career@uofcanada.edu.eg

While we thank all applicants for their interest, only those under consideration will be contacted for an interview.

Position Description:
The successful candidate will contribute to and implement the recruitment strategy and activities of the Universities of Canada. They will facilitate in the development and nurture of institutional relationship, cultivate student leads, and represent our universities in the market.
The goal of Customer Relations is to provide excellent service to all customers of the University - students, parents, and faculty/staff. Customer Relations' mission is to serve the educational needs of students and the administrative needs of departments. The CRO will regularly assist the departments of Admissions, Finance and Registrar, by providing coordination of administrative services. We are the first point of contact for students, and we firmly believe in fulfilling the needs of our customers.

Main Roles and Responsibilities:
• Manage large amounts of incoming/outgoing phone calls
• Qualify leads that are generated by Recruitment and Marketing
• Respond to inquiries from students, parents, and interested parties by identifying and assessing their needs to achieve satisfaction
• Build sustainable relationships and trust with potential students through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meeting with students/parents face-to-face to answer their inquiries and assist them with their needs
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of student’s feedback to ensure a smooth follow-up
• Building strong relations with students, parents
• Social media moderation including University ‘info’ email, Live chat and WhatsApp
• Prepare reports and proposals
• Assists students in completion of applications
• Performs miscellaneous job-related duties as assigned.
Required Qualifications:
Skills Required:
• Effective interpersonal skills and public relations skills, dealing effectively with people, tact, diplomacy, and persuasive in facilitating relationships and building rapport.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent writing and speaking skills – “English and Arabic”
• Ability to handle angry students/parents
• Oral communication skills to present detailed information concisely and clearly to a diverse audience.
• Public speaking and presentation skills that exudes confidence, is engaging, and persuasive.
• Analyzing and interpreting information such as statistics, student records, recruitment activities, and other relevant data.
• Excellent organizational skills, ability to set priorities, attention to detail, and work independently and as a team.
• Exercise good judgment and maintain confidentiality of information.
• Initiative working under pressure and time constraints.
• Strong customer service focus when interacting with students, parents, and community members
• Possess a positive, outgoing demeanor.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.
• Skill in the configuration and use of computerized database programs.

Qualifications:
• Bachelor’s Degree in marketing, communications, or related field.
• Related experience (ex. public relations, customer service, marketing, student advising, event coordination, etc.)

Main Roles and Responsibilities:
• Responsible for day-to-day activities of research in Universities of Canada; data collection, discussion guide & questionnaire formation, analyzing & reporting with manager’s guidance & supervision.
• Responsible of the end-to-end research cycle from the objective briefing to report delivery
• Data collection; interviews and surveys with our current students, competition students and high school students.
• Observation methods on and off campus
• Design research instruments using different tools according to research methodology.
• Work on the analysis & interpretation of results, provide feedback to the stakeholders and write reports and recommendations
• Interpreting data collection into special analyses with a focus on finding pattern in the data and highlighting the key points
• Work in close partnership with the different teams to execute and answer the unanswered questions & objectives
• Innovate in data collection & reporting to better serve the targeted team and increase respondent’s engagement

Required Qualifications:
• Effective interpersonal skills and public relations skills.
• Excellent writing and speaking skills – “English and Arabic”
• Public speaking and presentation skills that exudes confidence, is engaging, and persuasive.
• Analyzing and interpreting information such as statistics, student records, and other relevant data.
• Excellent organizational skills, ability to set priorities, attention to detail, and work independently and as a team.
• Initiative working under pressure and time constraints.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.

Qualifications:
• Bachelor’s Degree in marketing, communications, or related field.
• Related experience (ex. Marketing Research, Data Analysis, customer service, marketing, student advising, etc.)